Frequently Asked Questions

Everything you need to know about your ProtoArc experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days.

What is the return policy for ProtoArc products?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging within 30 days for a full refund.

Do your electronics come with a warranty?

Yes, all ProtoArc hardware products include a 12-month limited warranty covering manufacturing defects and hardware failures under normal use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.

How can I track my package after it ships?

Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status.

Are ProtoArc peripherals compatible with both Mac and Windows?

Most of our keyboards and mice are designed with dual-mode compatibility, allowing you to switch seamlessly between Windows, macOS, and iPadOS devices.