Returns & Exchanges

At ProtoArc, we stand behind the quality of our ergonomic peripherals and offer a 30-day money-back guarantee to ensure you find the perfect fit for your workspace. If you are not completely satisfied with your purchase, we provide a streamlined return process for all eligible electronic devices and accessories.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.

• 2.
  Receive Authorization

  Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the designated return shipping address.

• 3.
  Package Your Item

  Securely pack the device in its original packaging, including all cables, dongles, and manuals to ensure a full refund eligibility.

• 4.
  Refund Processing

  After our technical team inspects the returned unit, your refund will be processed to your original payment method within 5-7 business days.